About Us

Welcome to DUNK Sportswear, where athletic identity meets custom innovation.

We are a U.S.-focused activewear brand powered by Print-on-Demand (POD) — creating performance apparel that’s personalized, sustainable, and built to move.

Last Updated: July 28, 2025

Effective Date: July 28, 2025

🔥 Our Mission

We believe that discipline, movement, and identity go hand in hand.

Our mission is to equip athletes, fitness lovers, and everyday movers with custom sportswear that performs under pressure while celebrating personal style and functionality.

Whether you’re lifting, sprinting, stretching, or just living actively — DUNK is designed to follow your flow.

🏭 How We Work: The POD Manufacturing Model

DUNK Sportswear operates on a transparent Print-on-Demand model.

• 🧵 No mass production: We produce only what you order — minimizing waste and overstock.
• 🧩 Custom-built: You receive exclusive, personalized gear tailored for performance.
• 🌍 Global fulfillment network: Depending on the product, your order is produced in the USA, Mexico, Vietnam, or China via trusted production partners.

All items are made-to-order and go through rigorous quality checks before dispatch.

✅ Unlike traditional dropshipping, we design, manage, and control every product listed on our site. We do not resell generic goods or use unknown third-party vendors.

🔒 Ownership, Quality & Responsibility

While we collaborate with certified fulfillment providers such as:

• Printify
• Printful
• Cat Kiss Fish

DUNK Sportswear retains full control and responsibility over:

• Product design and content
• Order confirmation and status
• Fulfillment management and tracking
• Customer service, returns, and refunds

🛡️ We stand behind every product we sell. All item descriptions, prices, policies, and customer communications are directly managed by the DUNK Sportswear team — not by any external party.

📦 Packaging & Shipping

All packaging is handled directly at our fulfillment partners’ facilities, using proper materials based on product type (e.g., apparel, accessories).

We only ship to customers in the United States, using verified shipping partners including:

• Yanwen
• YunExpress
• USPS
• UPS
• DHL eCommerce

Some orders may be shipped in multiple packages depending on fulfillment location.

⚠️ Note: Delivery times may vary based on holidays, carrier delays, weather, or customer address issues.

👕 What We Offer

We specialize in high-performance apparel for modern athletes:

• Performance Tees & Tanks – Moisture-wicking and flexible
• Compression Gear – Recovery support for training
• Custom Jerseys & Teamwear – Personalized with names/numbers
• Street-Ready Hoodies & Joggers
• Limited Edition Drops – Inspired by street sports culture

Every product is crafted with durability, freedom of movement, and comfort in mind.

🌱 Sustainability & Ethical Commitment

• ✅ We reduce overproduction by printing only when orders are placed.
• ✅ We work with partners who follow ethical labor and fair wage practices.
• ✅ We support more sustainable sourcing methods wherever possible.

🧾 Policies You Can Trust

We operate with transparency and fairness. Please review:

• Shipping Policy
• Returns & Refund Policy
• Privacy Policy
• Terms of Service

🤝 We never misrepresent where products come from or how they’re made.

🧠 FAQ

❓ 1. What is Print-on-Demand (POD)?

Answer Structure:

• Definition:
  Print-on-Demand (POD) is a fulfillment method where each product is only produced once a customer places an order.
• How it works:
  At DUNK Sportswear, we partner with trusted POD providers like Printify, Printful, and Cat Kiss Fish. When you order, your item is custom-printed, checked for quality, then shipped directly from the nearest fulfillment location.
• Benefits:
  This model reduces waste, avoids overproduction, and allows for personalized, limited-run products.
• Key takeaway:
  Unlike mass production, nothing is pre-made — everything is created just for you.

❓ 2. Why can’t I return items for a size mistake?

Answer Structure:

• Explanation of made-to-order policy:
  Since all DUNK Sportswear items are made-to-order, we don’t keep inventory and cannot restock or resell returned items.
• Responsibility of customer:
  We provide a detailed Size Guide for each product. Please double-check your measurements before ordering.
• When we accept returns:
  If the item sent does not match the size you selected, or there’s a manufacturing error, we’ll gladly replace or refund it.
• Key takeaway:
  Returns for size mistakes that result from customer error are not accepted due to the nature of our custom production.

❓ 3. What happens if my item is damaged or misprinted?

Answer Structure:

• Our commitment:
  We take product quality seriously. Every item undergoes a check before shipping.
• If there’s a defect:
  If your item arrives with visible damage, print errors, or incorrect content, please email us at [email protected] within 7 days of delivery with:
  • Photos of the item
  • Your order number
  • A short description of the issue
• Resolution options:
  We will:
  • Reprint and resend the item free of charge
  • Or issue a full refund, depending on your preference
• Key takeaway:
  We fully cover production defects and stand behind every product.

❓ 4. Who handles my refund?

Answer Structure:

• Not our partners:
  Although we work with third-party fulfillment providers, DUNK Sportswear handles all refunds directly.
• We manage everything:
  All communications, refund approvals, and funds processing are done by our support team.
• What you need to do:
  Email us with your order number and issue details. We’ll verify and process accordingly.
• Key takeaway:
  You will always deal directly with our team, not with a third-party printer or shipper.

❓ 5. How long does it take to receive my money back?

Answer Structure:

• Refund timeline:
  Once your refund is approved, we initiate the process within 1–2 business days.
• Bank processing:
  Depending on your payment method and bank, the funds will appear in your account within 3–5 business days.
• Payment channels:
  Refunds are issued to the original payment method only (e.g., credit card, PayPal).
• If it’s late:
  If your refund hasn’t appeared after 7 business days, please contact us and your bank.
• Key takeaway:
  In total, expect about 3–7 business days from approval to receipt.

🏢 Business Identity & Contact

Brand: DUNK Sportswear
Business Owner: Dunksportswear Ltd.
Registered Address:
71–75 Shelton Street, Covent Garden,
London, WC2H 9JQ, United Kingdom

Although registered in the UK, we only serve customers in the United States.

Customer Support Email: [email protected]
Phone: +1 917-555-4126
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM PST

🏁 Our Promise

Every rep. Every step.
From product design to doorstep delivery — we’ve got your back.

Join the DUNK movement — where activewear means purpose, not just product.