At Dunksportswear.com (“We,” “Us,” “Our”), protecting your privacy is our utmost priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information. By using our website, you agree to this Privacy Policy. If you have any questions, please contact us at [email protected].

What Information We Collect

We collect the following types of information:

1. Personal Information

Provided voluntarily when you:

  • Place an order.
  • Subscribe to our newsletter.
  • Submit a product review or respond to a survey.
  • Contact our customer support team.

Examples include:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Account login credentials (if applicable)

2. Payment Information

  • Payments are securely processed by third-party providers (e.g., Stripe and PayPal).
  • We do not store any financial details such as credit card numbers or CVV codes.

3. Automated Information

Collected via cookies, pixels, and other tracking technologies:

  • IP address, browser type, and device type
  • Pages visited, time spent on site
  • Referring pages and links clicked
  • Ad interactions and purchase behavior

How We Use Your Data

We use your information for the following purposes:

  • Order Processing: To process payments, fulfill orders, and provide shipping updates.
  • Customer Support: To respond to your inquiries, resolve issues, and provide service updates.
  • Marketing and Communication:
    • Send promotions, updates, and discount codes (only with your consent).
    • Notify you of new products or relevant campaigns.
  • Analytics and Site Optimization:
    • Improve our site’s performance, layout, and user experience.
    • Analyze buying trends and behavior to better serve our customers.

How We Share Your Data

Trusted Partners:

  • Payment processors (Stripe, PayPal) to securely complete transactions.
  • Shipping carriers (USPS, YunExpress, etc.) to fulfill your order.
  • Email marketing platforms (e.g., Klaviyo, Mailchimp) to deliver updates.
  • Advertising platforms (e.g., Google Ads, Meta/Facebook Ads) to serve relevant content.

Legal Compliance:

  • We may disclose information if required to do so by law, to protect our rights, or to comply with legal investigations.

We do not sell, rent, or trade your personal information to third parties.

Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality, analyze site traffic, and provide personalized advertisements.

How We Use Cookies

  • Essential Functions: Enable login, cart functionality, and checkout process.
  • Performance and Analytics: Monitor how users navigate our website (e.g., Google Analytics).
  • Advertising: Serve relevant ads and measure campaign performance (e.g., Facebook Pixel).

Managing Cookies

You can disable cookies at any time in your browser settings. Please note that some site features may not function properly without cookies.

Learn how to manage cookies:

Targeted Advertising Opt-Out

You can opt out of targeted advertising using the following links:

Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

1. General Rights

  • Access: Request a copy of your personal data.
  • Correction: Update or correct inaccurate data.
  • Deletion: Request permanent deletion of your personal information.
  • Data Portability: Receive a copy of your data in portable format.

2. California Residents (CCPA)

  • Opt-Out: Restrict the sale or sharing of your data.
  • Do Not Sell My Personal Information: To opt out, email us at [email protected].

To exercise your rights, please contact us via email.

Data Security

We implement strong safeguards to protect your data:

  • SSL Encryption: All site interactions and checkouts are encrypted.
  • Restricted Access: Only authorized team members may access customer data.
  • Secure Payment Gateways: All financial data is processed by PCI-compliant platforms.

Data Breach Notification

In the event of a data breach:

  • We will notify affected users via email within 72 hours.
  • We will secure the system and take necessary action to prevent further breaches.

Children’s Privacy

Our website is not intended for children under 13.
If we become aware that personal data from a child has been collected, we will delete it immediately.

Parents or guardians may contact us at [email protected] if they believe a child has submitted data.

Data Retention & Account Deactivation

Retention Policy:

We retain personal data for:

  • Legal and tax compliance
  • Order history and customer service
  • Fraud prevention and security logs

When no longer required, data is securely deleted or anonymized.

Account Deactivation:

You may request to close or delete your account at any time by emailing [email protected].

Changes to This Privacy Policy

We reserve the right to update this policy at any time.
If material changes are made, we will notify users via:

  • Email announcement
  • Website banners or notices

Your continued use of our website means you accept the updated policy.

Copyright Policy

All content on Dunksportswear.com — including product designs, text, and images — is protected by copyright laws.

Unauthorized use or reproduction is strictly prohibited. We may:

  • Issue a DMCA takedown notice.
  • Pursue legal action if copyright infringement occurs.

Contact Us

For questions about our Privacy Policy or to exercise your data rights, contact us:

Email: [email protected]
Phone: +44 7537 146522
Contact Form: Available on our Contact Us page