Last updated: 7/20/2025
Effective for: U.S. customers only
At DUNK Sportswear, we value your satisfaction and aim to make returns and refunds as clear and convenient as possible. Please read the full policy below before making a return request.
🧢 PRODUCT TYPES
- Ready-made items (e.g., standard size t-shirts, shorts, hoodies): Eligible for return/exchange per the conditions below.
- Custom or personalized items (e.g., printed with name, team number, or special requests): Not eligible for return or refund unless the product arrives defective or incorrect.
✅ RETURN ELIGIBILITY
You may request a return if:
| Condition | Requirement |
|---|---|
| 🆕 Item condition | Item must be new, unused, unwashed, and unworn |
| 📦 Packaging | Must be in original packaging, with all tags and labels intact |
| ⏱️ Timeframe | Return request must be submitted within 30 days of delivery |
| 📍 Location | Returns accepted for orders delivered within the United States only |
| 🔁 Exchanges | Accepted only for defective or incorrect items |
❌ ITEMS NOT ELIGIBLE FOR RETURN
We do not accept returns in the following cases:
- Custom or personalized products (unless defective or incorrect)
- Items that have been worn, washed, used, or damaged after delivery
- Items returned without original packaging or missing tags/accessories
- Items returned after the 30-day window
- Items showing signs of tampering or modification
🔄 EXCHANGES
- We only offer exchanges for defective or incorrect products.
- To initiate an exchange, please email us within 5 days of delivery with photos and your order number.
- Exchange is subject to item availability.
💰 REFUND INFORMATION
| Detail | Description |
|---|---|
| Refund method | Refunds are issued to the original payment method used at checkout |
| Refund timeline | Processed within 3 business days of receiving and inspecting the returned item |
| Restocking fee | No restocking fee applied |
| Return shipping | Customer is responsible for return shipping costs unless the product is defective or incorrect |
📦 STEP-BY-STEP RETURN INSTRUCTIONS
- Contact us at:
[email protected]
Include: Order number, product name, reason for return, and photos (if applicable) - Receive return approval and shipping address from our support team.
- Pack your item securely in the original packaging with all tags included.
- Ship the return via a trackable method. Customer bears the shipping cost.
- Once received, we’ll inspect and notify you via email. Refunds will be processed within 3 business days.
🛡️ DEFECTIVE OR WRONG ITEMS
- If you receive a damaged, defective, or incorrect product, notify us within 5 days of delivery.
- Send an email with photos and your order number to
[email protected]. - We will offer a free replacement or full refund, including return shipping cost.
📍CONTACT DETAILS
DUNK Sportswear
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
📞 Phone: +44 7537 146522
📧 Email: [email protected]
🕘 Support Time: Mon–Fri: 8AM–5PM PST
❓ FREQUENTLY ASKED QUESTIONS (FAQ)
Q1: Can I return an item if I simply change my mind?
We do accept returns for ready-made items if they are unused, within 30 days, and in original condition. Return shipping cost is your responsibility.
Q2: Who pays for return shipping?
You, the customer, are responsible for return shipping unless the product was defective or incorrect. We do not offer prepaid return labels unless there’s an error on our part.
Q3: Can I return a custom-printed shirt?
Unfortunately, no. Custom/personalized items are non-refundable unless they are defective or incorrect upon arrival.
Q4: How long does it take to get my refund?
Once we receive and inspect your return, your refund will be processed within 3 business days to your original payment method.
Q5: Do I need to include original packaging?
Yes. Items must be returned with original tags, labels, and packaging to be eligible for a refund.
Q6: Is there a restocking fee?
No. We do not charge any restocking fees for returned items.
Q7: Can I exchange an item for a different size or color?
We currently only offer exchanges for defective or wrong items. For size changes, please return the item (if eligible) and place a new order.